Legal
Privacy Policy
Effective date: August 2026
1.What We Collect
When you use one of our services, we collect the information you provide in that service's form, plus — for Teclogiq AI Answer — the information generated by the phone calls it handles on your behalf. Here is exactly what each service collects:
FlowIQ — Free Workflow Scan
- Business name
- Contact name and email address
- Description of the workflow, tool, or bottleneck you want reviewed
Teclogiq AI Answer — AI Voice Receptionist
At signup, we collect:
- Business name, hours, services offered, and common FAQs used to configure your AI agent
- Contact name, email, and phone number for the account owner
- Billing information (processed by Stripe — see Section 3)
Once your AI agent is live and taking calls, we additionally collect:
- Caller phone numbers and call metadata (time, duration)
- Call audio recordings and text transcripts (plan-dependent retention — see your client portal for your plan's history window)
- Appointment details caller provides (name, requested time, service needed), synced to your connected Google Calendar
- SMS message content for missed-call text-back and call-summary notifications
- Client portal login activity (magic-link authentication — no passwords stored)
Call recordings and transcripts may contain personal information belonging to your customers (the callers), not just you. You are responsible for notifying your callers as required by your state's call-recording laws; several states require one-party or two-party consent, and our AI agent can be configured to include a recording disclosure if your state requires it.
CiteIQ — AI Visibility Report
- Business name
- Business type
- City and state
- Email address
AccessIQ — Website Accessibility Scan
- Business name
- Website URL
- Email address
Website Design
- Business name and contact information
- Project details you provide in the quote/intake form (current site, goals, content, branding materials)
- Any files, images, or copy you send us for the build
MoneyIQ — SpendIQ & CardIQ
SpendIQ:
- Business name and contact email
- Uploaded credit card processing statements or a list of your SaaS subscriptions
CardIQ:
- Business name
- Contact name
- Email address
- Business type
- Estimated monthly card spend
- Current credit card(s) in use
We never request or store full card numbers, account numbers, or login credentials for your bank or processor. Statement uploads are reviewed to extract fee/spend line items only.
ResponseIQ
- Business name
- Owner name
- Email address
- Phone number (optional)
- Monthly lead volume
- Description of your current lead-handling process
Customer Support
- Name and email address
- Description of the issue or request you submit
- Correspondence history related to your support ticket
DraftIQ — RFP Response Drafting
DraftIQ is no longer an actively marketed service and is not accepting new submissions. For transparency, here is what it collected while active:
- Company name
- Email address
- Document type (RFP, questionnaire, etc.)
- The questionnaire or RFP text pasted into the form
2.How We Use It
We use your information only to deliver the service you asked for. Specifically:
- To perform the requested audit, analysis, report, or draft and send results to your email address
- To operate your AI voice agent — answering calls, booking appointments, and sending you call summaries — if you're an Answer client
- To process payment for paid services via our payment processor
- To send an internal notification to Teclogiq AI staff so we can follow up if needed
- To track service requests and support tickets in our internal systems
We do not sell, rent, or share your information with third parties for marketing purposes. Full stop.
3.Third-Party Processors
To deliver our services, we work with the following technology providers. Each one receives only the data necessary to complete its specific function — nothing more.
Stripe
Payment processing (US-based). Handles all billing for our paid services. We do not receive or store your full card number — Stripe processes and stores that directly under its own PCI-compliant systems.
Vapi / OpenAI
Voice AI infrastructure (US-based). Powers the real-time conversation, transcription, and call recording for Teclogiq AI Answer. Receives caller audio and business configuration data needed to hold the call.
Twilio
SMS delivery (US-based). Sends missed-call text-backs and call-summary text notifications for Answer clients.
Google Calendar
Appointment scheduling (US-based). Receives caller name, contact info, and requested appointment time to create calendar events for Answer clients who connect their calendar.
Anthropic API
AI analysis engine (US-based). Powers our website chat widget and generates report/analysis/draft content for services like CiteIQ, AccessIQ, SpendIQ, and CardIQ. Data is not used to train Anthropic's models.
n8n
Workflow automation platform (EU-hosted). Receives form data to trigger our processing pipelines.
Airtable
Lead and client tracking database (US-based). Stores your contact information, service history, and request details for internal use.
Google Gmail
Email delivery (US-based). Used to send your report, results, or call summaries to the email address you provided.
4.Data Retention
We keep your data only as long as it is useful to deliver and support the service you requested:
- Contact information (name, email, phone) is retained for up to 12 months after your last interaction with us, or for as long as you remain an active client
- Report content and AI analysis is retained for 90 days after delivery
- Answer call recordings and transcripts are retained according to your plan's history window (shown in your client portal) and deleted on a rolling basis thereafter
- DraftIQ questionnaire and RFP text is deleted within 30 days of report delivery
You may request deletion of your data at any time by emailing info@teclogiqai.com. We will process your request within 30 days.
5.Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request that we correct inaccurate information
- Request deletion of your personal information
To exercise any of these rights, email us at info@teclogiqai.com. We do not require you to create an account or verify your identity beyond confirming the email address associated with your request.
6.Cookies
We do not use tracking cookies or analytics that identify individual users. Our pages do not load third-party ad networks or user-tracking scripts.
7.Children
Our services are intended for business owners and professionals. They are not directed to individuals under 18 years of age, and we do not knowingly collect information from minors.
8.Changes to This Policy
We may update this privacy policy from time to time. When we make material changes — changes that meaningfully affect how we collect or use your data — we will update the effective date at the top of this page. We encourage you to check back occasionally if you are a regular user of our services.
9.Contact
Questions about this policy? Reach out any time:
Teclogiq AI
Rocky Mount, NC
info@teclogiqai.com